Frequently Asked Questions

Get quick answers to common questions about our products and services.

Are City Rhythm fragrances IFRA compliant?

All of our fragrances are IFRA compliant and no animal testing is done. We are not 100% vegan because some synthetics have to be used in order to protect many organic compounds from being over sourced and/or sourced unethically. Therefore having a mix of naturals and high quality synthetics is necessary

How long are processing times?

Please allow up to 8 business days for order processing prior to shipment. Please note that weekends are not considered business days, as our facility does not operate during this time.

During holidays, processing and fulfillment timelines may be extended during holiday periods, as our team observes all scheduled holiday closures.

Additionally, please be advised that City Rhythm fragrances are hand-blended, hand-bottled, and hand-boxed by our small team. We are committed to fulfilling orders as efficiently as possible and appreciate your understanding.

Do you ship internationally?

Yes, we ship worldwide. International shipping times vary by location. Please note for all international orders, the customer is responsible to cover any import fees that may arise.

Do supply imports impact my processing time?

Yes, due to U.S customs and import processing of supplies, sometimes the processing times may be a bit longer

My package tracking information has been taking an unexpectedly long time, what is the next step?

Sometimes when we hand over products to post offices they may not scan them for a few days due to unforeseen circumstances, we have no control over that but if your package goes up to two weeks with no information on your tracking, please contact us for help.

How do I track my order?

You will receive another email with tracking information when your order ships.
Also, tracking can be found on your previous orders by logging in.

My country is not listed, will you still ship to my country?

If you do not see your country listed to be shipped to, email us on our contact page and we can check for you and possibly add your country to our website.

Question Not Answered?

Contact us here: Contact Page